Soft Skills Gap Analysis -Find out about your people...
Organisations everywhere are looking for effective ways to identify, secure and retain the best talented people necessary to achieve success. The specific talents of the people required to meet the needs of the job represent the building blocks of organisational success, from the corner cafe to the major multi-national conglomerate. Many businesses have the view that "he or she will be fine now they've had some customer service or sales training" This is often not the case, after all, how much effort and training (and cost) would it take to you get a cat to bark?
What does the soft skills gap analysis do for you?
It provides a range of comprehensive reports ranging from identifying the natural style of behaviour and natural talent an individual is likely to demonstrate, that can be matched to a job role. Particularly crucial in sales and customer service sectors such as retail and hospitality where the person delivering the service is more likely to thrive in their natural habitat therby "surprising and delighting" your customers and never afraid to "ask for or close the sale" . The wrong customer facing person for example can do significant, often hidden damage to your business - "the customers who never came back".
The Soft Skills Analysis results in a complete picture of an individual’s strengths and weaknesses by measuring –
- What their capacity is for achieving success in a specific job (Attributes/PTSI)
- How he or she behaves (Behaviour)
- Why they are motivated (to behave as they do)(Culture)
Using the performance gap analysis for soft skills System, a valuable bank of information is provided about the person's psychological make up (what makes them tick!). This can be used for-
- Coaching and Development
- Performance Appraisals
- Self Development
- Recruitment
What if a job could talk? What would it ask for? The soft skills gap analysis measures the talents required for any specific job so that the organisation can match the right person to that job. This gives enormous advantage to any company including –
- Improved job performance
- Greater staff retention
- Reduced training costs
- Higher job satisfaction
- Less absenteeism
Please contact us to find out more.
